POLICIES & FAQ's

Shipping

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All online orders are in 1-2 business days Monday thru Friday, excluding major holidays. Orders placed on Friday thru Sunday will be fulfilled and shipped the start of the following week.

Frequently asked questions

What is the standard shipping time for online orders from The Lash and Brow Society?

  • Orders fulfilled within 1-2 business days on weekdays, excluding holidays.

What happens if I place an order over the weekend?

  • Orders placed on Friday through Sunday will be processed and shipped at the beginning of the following week.

Appointment Cancelation

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To experience the full quality of service The Lash and Brow Society provides, we ask our clients to make cancellation requests no less than 24 hours in advance. Since we reserve your appointment time especially for you, failure to cancel your appointment accordingly will result in full appointment being charged to your credit card. Same day cancellations will result in a 35% of your service cancellation fee.

*MICROBLADING PERFECTING APPOINTMENTS*

All perfecting appointments done after 8 weeks of the initial appointment are charged the touch up price. No shows or same day cancellations are subject to 35% of a touch up cost.

Frequently asked questions

What is the cancellation policy for appointments at The Lash and Brow Society?

  • Clients are requested to make cancellation requests at least 24 hours in advance to avoid any charges.

What if I need to cancel on the same day as my appointment?

  • Same-day cancellations will result in a 35% cancellation fee of the scheduled service.

How are MICROBLADING PERFECTING APPOINTMENTS scheduled after the initial microblading appointment?

  • Perfecting appointments scheduled after 8 weeks from the initial appointment are charged at the touch-up price.

What happens if I miss my perfecting appointment or cancel on the same day?

  • No-shows or same-day cancellations for perfecting appointments are subject to a 35% cancellation fee of the touch-up cost.

Product Availability

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After your order is submitted, if an item becomes out of stock, we will ship the items that are in stock and send an email indicating that one of your selected items is temporarily unavailable and you will be refunded for that item. We will notify you once the item is back in-stock.

Frequently asked questions

What happens if an item I ordered becomes out of stock after submission?

  • If an item becomes out of stock after your order is submitted, The Lash and Brow Society will ship the available items and issue a refund for the temporarily unavailable item.

How will I know when the out-of-stock item is back in stock?

  • The Lash and Brow Society will notify you once the out-of-stock item is back in stock and available for purchase.